FAQ

1. How do I order?

2. I want to order by telephone – can I do that?

3. How and when will I receive my order?

4. I'm ordering more than one scarf - can you deliver to more than one address?

5. I want to buy this as a present for someone. Will you deliver to a different address?

6. Which countries do you deliver to and how much is shipping?

7. I want to order from outside the UK, but you don't list my country. What do I do?

8. Do you accept payments in different currencies?

9. How secure is the transaction?

10. I placed my order but I'm not sure if it went through OK, how can I check?

11. Can you gift wrap my scarf?

12. My item has been returned to you. How do I get it re-delivered?

13. Is my package insured?

14. How are duties and taxes calculated?

15. Are there any other team colours or products available?

16. Are these scarves official club merchandise?

17. How should I look after my scarf?

18. How do I contact customer care?

19. Is my personal information kept private?

20. What happens if I don’t like my scarf?

21. My order hasn't arrived - where is it?

4. I'm ordering more than one scarf - can you deliver to more than one address?
If you wish to send products to more than one address, please place a separate order for each address. A separate delivery charge will apply to each delivery address.

However, if you are ordering more than one scarf for delivery to the same address, you will only be charged delivery on the first item.

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Upgrade to Deluxe for £ extra

Our Deluxe scarves in knitted cashmere wool are longer, heavier, with bolder colours.

To upgrade your Original scarf to a Deluxe scarf for an extra £, click "Upgrade" below.