FAQ

1. How do I order?

2. I want to order by telephone – can I do that?

3. How and when will I receive my order?

4. I'm ordering more than one scarf - can you deliver to more than one address?

5. I want to buy this as a present for someone. Will you deliver to a different address?

6. Which countries do you deliver to and how much is shipping?

7. I want to order from outside the UK, but you don't list my country. What do I do?

8. Do you accept payments in different currencies?

9. How secure is the transaction?

10. I placed my order but I'm not sure if it went through OK, how can I check?

11. Can you gift wrap my scarf?

12. My item has been returned to you. How do I get it re-delivered?

13. Is my package insured?

14. How are duties and taxes calculated?

15. Are there any other team colours or products available?

16. Are these scarves official club merchandise?

17. How should I look after my scarf?

18. How do I contact customer care?

19. Is my personal information kept private?

20. What happens if I don’t like my scarf?

21. My order hasn't arrived - where is it?

8. Do you accept payments in different currencies?
We only accept payment in UK Sterling, but this should not be a problem for overseas customers.

If your credit/debit is not denominated in UK Pounds sterling, it will be converted by the credit card company at the exchange rate prevailing when the charge is made.

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Upgrade to Deluxe for £ extra

Our Deluxe scarves in knitted cashmere wool are longer, heavier, with bolder colours.

To upgrade your Original scarf to a Deluxe scarf for an extra £, click "Upgrade" below.